What is nonconformity, and how might this impact processes in health services organizations?
As you have examined in this course, the technique of SPC is useful in determining which processes are in control and which ones are failing or not achieving desired and necessary results. C and u charts are appropriate for determining nonconformities and in assessing SPC for attribute variables. In order to ensure quality in a health services organization, determining where nonconformities may occur is useful in maximizing effective health care delivery.
For this Discussion, review the resources for this week regarding these control charts. Then reflect on how your organization or one with which you are familiar might use the control chart to evaluate whether a process is in control.
Post a descriiption of one of the control charts presented in the resources for this week and explain a process where it might be used. Be specific and provide examples. Create the appropriate control chart for the process you discussed using fictitious data. Attach this chart to your discussion. Do not use real data. Explain whether the process you chose is under control or not, and explain why.
https://www.itl.nist.gov/div898/handbook/
Ross, T. K. (2014). Health care quality management: Tools and applications. San Francisco, CA: Jossey-Bass.
Chapter 8, “Statistical Process Control for Monitoring Nonconformities” (pp. 301–332)
